Return Policy
At Oud D'Parfum, we are committed to providing authentic luxury niche and designer fragrances. Due to the nature of our products and for hygiene and authenticity reasons, we do not accept returns or exchanges unless the item arrives damaged or you receive an incorrect product.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item due to our error, please contact us within 2 calendar days of the delivery date.
To process your request, please provide:
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Your order number.
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A brief description of the issue.
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Clear photos of the product received.
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Photos of the shipping box and packaging, if applicable.
Requests submitted after the 2-day period may not be eligible for a replacement.
Replacement Policy
Once your claim has been reviewed and approved, Oud D'Parfum will send a replacement of the correct product at no additional cost if:
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The item received was incorrect due to our error.
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The product was damaged during shipping.
Once your claim is approved, we will provide return instructions. The original item must be returned to Oud D'Parfum before a replacement can be processed. After we receive and inspect the returned product, we will ship the correct item or approved replacement at no additional cost.
If the original item is no longer available, we will contact you to discuss an appropriate solution.
Non-Eligible Claims
We do not accept returns, exchanges, or replacements for:
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Opened or used fragrances.
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Products damaged after delivery due to misuse, accidents, or improper storage.
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Fragrance preferences or personal dissatisfaction with the scent.
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Orders with incorrect shipping information provided by the customer.
Contact Us
If you need assistance, please contact our Customer Support team:
Oud D'Parfum
Email: oudparfumlux@gmail.com
Customer Service: (213) 554-7713